Frequent asked questions

FAQs

1. Tickets and subscriptions

2. User registration and identification

3. Technical requirements

4. Audio quality

5. Video quality

6. Viewing on your TV using other devices

7. My Opera Player calendar and audiovisual content

8. Availability of the service outside Spain

9. Live-streamed events

10. I have a SAMSUNG Smart TV

 

 

1. TICKETS AND SUBSCRIPTIONS

How much does it cost to see a live event on My Opera Player?

You can find all the information on the web page My Opera Player BUY

How much does it cost to see an on-demand video from the My Opera Player Video Archive?

You can find all the information on the web page My Opera Player BUY

I bought a Ticket for a live-streamed event, do I have to wait until the event starts to watch streaming?

We recommend that one hour before the streaming begins, you can sign into the Access page using the menu at the top of the My Opera Player website. This way, you will be able to enjoy the transmission from the first moment.

 

2. USER REGISTRATION AND IDENTIFICATION

How can I create my My Opera Player account?

Go to the BUY page to choose the ticket or subscription you prefer.

Once there, follow the instructions of the system.

You can see the process in more detail on this page.

How can I buy a My Opera Player ticket or subscription?

Go to the BUY page to choose the ticket or subscription you prefer. Once there, follow the instructions of the system.

You can see the process in more detail on this page.

I have received a free access code. How can I use it to access My Opera Player?

If you have a free access code, go to this page and follow the instructions.

Remember that once you have used it, the next time you must log into the service using your email address and the password you chose.

How can I recover my password?

To recover your password, click on “Recover password” in the login page. You will receive an email telling you the steps to follow.

Why didn’t I get a confirmation email after buying my ticket or subscription?

If you have not received a confirmation email after completing your purchase, please contact Customer Services. In some cases, our emails may be sent to the “Spam” folder by mistake. To avoid this, add our email address to your contacts.

How can I change my username or password

After logging in as a My Opera Player user, go to MY ACCOUNT.

This page contains all the information referring to your account, your purchases, and the duration of your subscription.

It also lets you change your password and/or username. To do so, enter the new information in the corresponding fields and click on SAVE CHANGES.

How can I change my user information?

After logging in as a My Opera Player user, go to MY ACCOUNT.

Can I use my My Opera Player ticket or subscription on several devices at the same time?

If you log in on a second device, this will log you out on the previous one. An event or video on demand cannot be viewed on more than one device at the same time using the same user account.

You can also have a TV linked to your account, and simultaneously watch titles on your TV and any other computer, tablet ...

 

 

 

 

 

3. TECHNICAL REQUIREMENTS

 

The current technical requirements are as follows:

Can I use My Opera Player audiovisual content on my iPad/iPhone/iPod?

My Opera Player audiovisual content is emitted in a format compatible with updated devices with the Apple iOS operating system, and with the Chrome browser on the latest versions of Android.

What characteristics should my equipment have to be able to use the audiovisual content on My Opera Player?

To be able to use My Opera Player audiovisual content, your equipment must meet a set of minimum technical requirements.

– Processor: Dual-Core or better

– RAM: 2 GB

– Operating systems: Windows 10; Mac OS X 10.8 or subsequent; iOS 12 or superior (iPad, iPhone) Android 9 or superior

– Audio: good quality external speakers or headphones

– Browsers:

Mac users: Chrome (latest version) / Firefox (latest version) / Safari (latest version).

Windows PC users: Chrome (latest version) / Firefox (latest version) / Internet Explorer 11 (or later version) / Edge (latest version).

– Video player:

Mac and Windows PC users: Our video player is compatible with most browsers, as long as they are updated.

Android or Apple iOS devices: you do not need to have Flash Player installed.

The new player is compatible with the following browsers:

Microsoft Edge: latest version

Chrome for PCs (Windows, Mac): latest version

Firefox for PCs (Windows, Mac): latest version

Safari for PCs (Mac): latest version

Safari for mobile devices (iOS): 10 or later

Chrome for mobile devices (Android): The latest version

IE for Windows 8 Phone: Version 11

IE for Windows 8 Tablet: Version 11

 

– Mobile devices:

Apple (iOS) mobile devices, such as iPad and iPhone: requires iOS 12 or later.

Android devices: Version 9 or later of the operating system with the Chrome mobile browser

– Connectivity according to the viewing device:

Computer monitors, computers connected to TV: minimum 3 Mbit/s

Computers connected to large TVs: minimum 8 Mbit/s

Mobile screens: minimum 512 Kbit/s

A broadband internet connection is required (ADSL, cable, fiber, etc.). Video quality will adapt to the available bandwidth. Users with low-speed connections (mobile networks, rural connections, etc.) may find the audiovisual content to be unsatisfactory. My Opera Player recommends that where possible, users access this service using stable high-speed connections (3 Mb/s or more) such as ADSL or fiber, in order to ensure playback without interruptions. If you are not sure if your connection is suitable, please email us at soporte@myoperaplayer.com.

– Audio and video quality

My Opera Player offers audiovisual content produced in high definition. They can be played with a video resolution of up to 1920 × 1080 (and  4K in certain productions via Smart TV) and stereo audio with CD quality (16 bits, 44.1 kHz), which you can enjoy if your internet connection allows it .

 

4. AUDIO QUALITY

I have the volume turned up to the maximum on my PC/iPad, but the sound from the website is not loud enough. Why?

My Opera Player is a service designed for subscribers using external speakers or high quality headphones. The integrated speakers in personal computers or mobile devices do not have the amplification capacity needed to transmit the depth of sound of an opera or a concert. Due to the very large dynamic range of sound in this type of performance, listening to these without external speakers or headphones can give the impression of low sound quality.

Can I enjoy My Opera Player audiovisual content in 5.1 surround sound?

Not through your computer or mobile device. We prefer that users enjoy excellent stereo sound quality, until internet access speeds allow us to offer that same sound quality experience with 5.1 surround audio.

In the TV app, certain titles are published with multichannel audio.

5. VIDEO QUALITY

I’m on a laptop computer, tablet or other mobile device with a 3G connection, and the video playback takes a long time to start.

The quality of 3G mobile connections can vary a great deal, especially if the user is moving around with the device. It is also possible that although the user has a 3G connection, they may be in an area where their telephone service provider does not offer 3G coverage. In these cases, the capacity of the connection to receive video data may be reduced, so the device will take longer to receive enough data to begin video playback. Although in theory a 3G connection has enough capacity for a satisfactory playback experience, My Opera Player recommends that where possible, users access this service using stable high-speed connections (3 Mb/s or more) such as ADSL or fiber, to avoid this type of problem.

I’m using a laptop or tablet with a 3G connection, and the video is pixelated.

My Opera Player offers its videos in various qualities, and automatically selects the best quality possible for the capacity of the user’s connection. Although in theory 3G connections have enough capacity for a satisfactory playback experience, their quality can vary a great deal depending on different factors, including if the user is moving around or is in an area without 3G coverage. This may mean that, to avoid interruptions during playback, My Opera Player provides the video with an acceptable image quality for the screen of a mobile device. On larger screens however, this may create the pixelated effect, with a visible loss of image detail. For this reason, My Opera Player recommends that where possible, users access this service via stable high-speed connections (3 Mb/s or more) such as ADSL or fiber.

Can I see My Opera Player audiovisual content on a TV?

Can I see My Opera Player audiovisual content on a TV?

If you have a SAMSUNG television, follow the instructions on this page.

If your TV is connected to the video/audio output of computer equipment (PC, Mac, compatible portable device) connected to the internet, meeting the minimum technical requirements for watching My Opera Player, or if you can browse the internet on your TV and it meets the minimum technical requirements.

You can also see our content on your TV via Apple TV (using AirPlay) or Chromecast (in some cases you may need to install paid third-party apps). In both cases you will also need a compatible smartphone or tablet.

 

6. VIEWING ON YOUR TV USING OTHER DEVICES

I have a SmartTV, can I use it to watch My Opera Player content?

At present you can enjoy My Opera Player on SAMSUNG TVs with the app.

Visit this page for more information on configuration.

I have an Apple TV device, can I use it to watch My Opera Player content?

You can watch My Opera Player if you use the AirPlay function available in some Apple equipment. Check Apple Airplay help for more information.*

I have a Chromecast device, can I use it to watch My Opera Player content?

If you have Android 5 or later on your device, it will automatically detect your Chromecast device, and you will be able to see our content without any problems. iOS devices will also need a compatible application (which may require payment) installed on the device used to control Chromecast.*

See Chromecast help for more information.

*Both Chromecast and AirPlay are frequently updated, so we cannot guarantee they will work as described.

I’m using an iPad or iPhone with a 3G connection and video playback is often cut.

The quality of 3G mobile connections can vary a great deal, especially if the user is moving around with the device. Although in theory a 3G connection has enough capacity for a satisfactory playback experience, My Opera Player recommends that where possible, users access this service using stable high-speed connections (3 Mb/s or more) such as ADSL or cable, to avoid interruptions to playback. You should also take into account that streaming video on mobile data plans can lead to higher bills from your service provider.

 

7.MY OPERA PLAYER CALENDAR AND CONTENT

Where can I see the live-streamed events that are planned for the subscription period?

My Opera Player informará con antelación de las emisiones en directo programadas a través de sus canales de comunicación habituales (Facebook, Twitter y Newsletter). Asimismo, podrán encontrar información al respecto en la web del Teatro Real. 

Can I find videos of live events in the Video Archive?

Not all the live-streamed events are in the Video Archive. 

Can I download audiovisual content from the Video Archive, or acquire it on DVD?

It is not possible to download videos from the Video Archive or acquire DVDs of them on My Opera Player.

Can I see some audiovisual content free of charge before buying a ticket or subscription?

If you review the opera, dance, concerts or family sections, you will discover that we have always published a title that you can enjoy for free. You just need to register. My Opera Player also allows you to watch a trailer or excerpt of the works in Video Library and videos presenting live events.

 

8. AVAILABILITY OF THE SERVICE OUTSIDE SPAIN

I have a My Opera Player subscription and I want to see a live-streamed event or video on demand while I am outside Spain. Is this possible?

Live events may not always be available for users connected from outside Spain, due to copyright restrictions of the shows, when so, it will be clearly indicated on the live page.

Most of our Video Library is available worldwide, when a title is not, it is indicated in the corresponding information in which countries it can't be watched.

 

 9. LIVE-STREAMED EVENTS

 

My Opera Player does not commit under any circumstances to stream the complete season of the Teatro Real.

In the case of live-streamed events, we recommend logging into our website early. We usually begin streaming around 15 minutes before the show begins. This should avoid any problems that might arise when there are many people trying to log in and access the video at the same time.